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| Outsourcing or managing your own? |
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Should you handle all of your fulfillment in-house or outsource some or all of it? Would your answer change if you were contemplating entering a new distribution channel? While the issue tends to be an emotionally charged one with strong opinions on either side. Some say outside experts are too costly, others say you can’t assume that excellence in one distribution mode will automatically translate to success in another. 
To make an objective business decision, a company must honestly evaluate whether they have – or truly want to hire – the employees with the core competencies they will need or whether they’d be better off using outside professionals with established skills, infrastructure and market leverage. There are complex costs on both sides (as some have learned through painful experience). A thorough examination of the issues involved may include home delivery, each-picking versus case-lot orders and returns acceptance.At The Progress Group, we’ve helped many companies make fulfillment staffing decisions that are right for their operations and their customers. Sometimes that answer is outsourcing, sometimes not. We can help you assess the issues, your internal strengths and weaknesses and the costs and benefits of outside resources to make the decisions that are right for you. For more information, contact: Bruce Strahan, 770-804-9920, bstrahan@theprogressgroup.com |
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Copyright © 2010 The Progress Group, LLC. All rights reserved.
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