It’s not as easy as “If you sell it, they will come.” And even if they come the first time, they may not return if the customer service experience isn’t top-notch. They’re looking for catalogs that stimulate, web sites that are easy (and fun) to navigate, superb internal information technology, returns handling capability and capacity, material handling that flexes with seasons and products, and inventory that is not only just right, but can turn on a dime.
At The Progress Group, we’ve learned that facility design for unknown future conditions, people communications and training, and careful technology selection and implementation must all be in sync – and in harmony – to make it in this demanding and enormously competitive channel. Let us show you how!
For more information, contact: Steve Mulaik
, 770-329-5675, smulaik@theprogressgroup.com. |
